customer experience (cx)

The 6 Stages In The Evolution of AI and Customer Experience Artificial Intelligence What is: For upon |8 out of 10 businesses have either already implemented AI (37%) or are planning to adopt it by 2020 (41%). They understand that they…

What is a Marketing Mix: For upon|Many of you will have studied marketing at University. You will have learned all about the marketing mix. My question is whether or not the Marketing Mix is still meaningful in this day and age.…

How brands are using social to manage the customer experience Experience With Customer Service: For upon|A Digital Leaders roundtable hosted in London last month provided some great insights into how brands are trying to use social…